Last Updated: September 2026
At NOBUDYY, we value your privacy, hygiene, and satisfaction. Because our products are intimate and personal in nature, we follow a strict hygiene-focused return policy.
For hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened, used, worn, or whose original seal/packaging has been tampered with.
Once an intimate product has been delivered and the packaging has been opened, it cannot be resold, and therefore cannot be returned or exchanged for reasons such as change of mind, personal preference, or incorrect selection.
You may be eligible for a replacement or refund if:
Please contact us within 48 hours of delivery and provide your order number along with clear photographs/video of the product and packaging.
For damaged shipments, please retain the original packaging until the issue has been resolved.
For damaged, defective, missing, or incorrect orders, we strongly recommend recording a continuous unboxing video from the moment the package is received until the product is fully unpacked.
An unboxing video may be requested to help us investigate delivery or packaging-related claims.
The absence of an unboxing video does not automatically mean that a claim will be rejected, but it may make verification more difficult.
If your claim is approved and a refund is applicable, the refund will generally be issued to the original payment method used for the order.
Refund processing will begin after the returned product, if applicable, has been received and inspected.
Depending on the payment provider or bank, the amount may take additional time to reflect in your account.
Refunds or exchanges will generally not be provided for:
Orders may be cancelled before they are dispatched by contacting NOBUDYY customer support.
Once an order has been dispatched, cancellation may no longer be possible.
If a cancellation is successfully approved before dispatch, the applicable refund will be processed to the original payment method.
If your order arrives damaged, contains the wrong product, or has missing items, please contact us within 48 hours of delivery.
We will review the information provided and, where the claim is verified, arrange an appropriate replacement or refund.
If the issue is caused by NOBUDYY, such as a verified defective, damaged, incorrect, or missing product, NOBUDYY will bear the applicable return/replacement shipping cost.
For customer-requested returns that are not covered by this policy, return shipping may not be available.
Please contact our customer support team through the contact details provided on our website and include:
Our team will review the request and respond with the next steps.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.
NOBUDYY reserves the right to investigate claims and prevent fraudulent or abusive refund requests.
NOBUDYY
JUST YOU.
For questions regarding returns, replacements or refunds, please contact our customer support team through the contact information available on NOBUDYY.com.